X
Hanwha Vision Global Support System Integration Announcement
To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.
Please submit all new requests through the new system
(Hanwha Vision Support Portal)
.
If you already have an existing account, you will need to set a new password to access the system.
Visit Hanwha Vision America
external link icon
Tech Support Portal
Submit Request Icon
Submit a Request
Login Icon
Log in
close
Submit a Request
Log in
Support Tools
close menu
Support Tools
Repair / Advanced Replacement
Warranty Check
Wisenet Device Manager
Accessory Mount Selector
Wisenet WAVE System Calculator
Wisenet Tools
Additional Links
Cybersecurity
Installation Simulator
Technology Partners
Learning Center
loading spinner
Loading
loading spinner
Hanwha Vision Tech Support Portal
Video Recoders
NVR
8 Channels
XRN-820S
XRN-820S
8CH 4K 120Mbps H.265 NVR
Up to 8 channels, Supports up to 32-megapixel camera resolution
120Mbps network camera recording
Support 4K video out on HDMI monitor
Support dual monitor HDMI/VGA video out
H.265, H.264, MJPEG compression
WiseStream support
Maximum 2 internal HDDs (12TB)
ARB & failover (N+1), dynamic event, Wisenet AI metadata search support
XRN-820S