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Hanwha Vision Global Support System Integration Announcement

To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.

Please submit all new requests through the new system (Hanwha Vision Support Portal).

If you already have an existing account, you will need to set a new password to access the system.

Wisenet T network Bi-spectrum AI Thermal Camera with a Dual sensor camera featuring a VGA thermal and 4K visible video output.
Built-in 13.5mm fixed lens (FoV: 31.9° thermal) & 10.9~29mm motorized varifocal lens (FoV: 42°~15° visible)
Triple codec (H.265/H.264/MJPEG), Wise Stream III (visible), WiseStream II (thermal)
WDR 120dB
Features Based on AI engine: WiseNR II, Wise Stream III (visible only), Analytics events based on AI engine (visible only): Object detection (Person/Face/Vehicle/License plate), IVA (Virtual line/Area, Enter/Exit, Loitering, direction, intrusion), Stopped vehicle, Traffic jam
FIPS 140-2
2x micro SD card (512GB x2)
IP66/IP67, IK10, NEMA4X, NEMA TS 2(2.2.8, 2.2.9)
PoE+/12VDC
Wall & Pole mount all-in-one design

TAA compliant model: TNM-C4950TD/KEX

Hanwha Vision Global Support System Integration Announcement

Tech Support Portal

Support Tools

Additional Links

TNM-C4950TD