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Hanwha Vision Global Support System Integration Announcement
To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.
Please submit all new requests through the new system
(Hanwha Vision Support Portal)
.
If you already have an existing account, you will need to set a new password to access the system.
Visit Hanwha Vision America
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Tech Support Portal
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Support Tools
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Support Tools
Repair / Advanced Replacement
Warranty Check
Wisenet Device Manager
Accessory Mount Selector
Wisenet WAVE System Calculator
Wisenet Tools
Additional Links
Cybersecurity
Installation Simulator
Technology Partners
Learning Center
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Hanwha Vision Tech Support Portal
Video Recoders
NVR
16/32 Channels (or more)
PRN-3200B2
PRN-3200B2
32CH 8K 400Mbps H.265 AI NVR
8K NVR, up to 32 channels, License-free recording
Supports H.265, H.264, & MJPEG CODECs,
Up to 8 fixed internal SATA HDDs (10TB max per HDD), RAID 5 & 6 recording
ARB (Automatic Recovery Backup)
400 Mbps recording / up to 64 Mbps playback
Dual stream recording, WiseStream technology
HDMI/VGA dual display with local 4K display resolution (HDMI1: 3840×2160(30Hz), HDMI2: 1920×1080(60Hz), max. resolution of 32MP recording/display
Add AI search capabilities to select P, X and Q series Hanwha Cameras
AI search including Best Shot, Attribute), object detection and classification, License plate detection and search (Wisenet AI cameras only)
web UI 2.0 (no plugins required), fisheye dewarping, dynamic Layout and Dynamic Event
Easy connection using P2P service (QR code connect) with Wisenet Mobile APP (for Android and IOS) and the free of charge Wisenet Viewer
NDAA & FCC Compliant
PRN-3200B2