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Hanwha Vision Global Support System Integration Announcement

To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.

Please submit all new requests through the new system (Hanwha Vision Support Portal).

If you already have an existing account, you will need to set a new password to access the system.

8MP 5120X1568 resolution
209⁰ panoramic stitching image
IR viewable length Maximum 20m (65.6ft), WiseIR
20fps at all resolutions (H.265/H.264/MJPEG)
H.265, H.264, MJPEG codec, WiseStream III supported
WiseNRⅡ(Based on AI engine)
Analytics events based on AI engine : Object classification (Person/Vehicle), Virtual line (Crossing/Direction), Virtual area (Loitering/Intrusion/Enter/Exit)
Standard analytic events: Defocus detection, Motion detection, Tampering, Audio detection, Sound classification, Virtual area(Appear/Disappear)
micro SD/SDHC/SDXC 2 slots, PoE+/12v DC, IP66, IK10
Hard-coated dome bubble
TPM 2.0 with FIPS 140-2, Secure OS/Boot/Storage, Verify firmware forgery
USB connector for easy setup with optional Wi-Fi adapter

TAA compliant model: PNM-C9022RV/KEX

Hanwha Vision Global Support System Integration Announcement

Tech Support Portal

Support Tools

Additional Links

PNM-C9022RV