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Hanwha Vision Global Support System Integration Announcement
To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.
Please submit all new requests through the new system
(Hanwha Vision Support Portal)
.
If you already have an existing account, you will need to set a new password to access the system.
Visit Hanwha Vision America
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Tech Support Portal
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Support Tools
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Support Tools
Repair / Advanced Replacement
Warranty Check
Wisenet Device Manager
Accessory Mount Selector
Wisenet WAVE System Calculator
Wisenet Tools
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Cybersecurity
Installation Simulator
Technology Partners
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Hanwha Vision Tech Support Portal
Cameras
Network Cameras
Bullet
TNO-C3020TRA
TNO-C3020TRA
QVGA Radiometric Bullet Camera
Wisenet T network Radiometric compact bullet camera (uncooled)
384 x 288 @ 30fps
<30mK (NETD)
6.6mm fixed focal lens (HFoV: 60.0°)
Triple triple codec H.265/H.264/MJPEG with Wisestream II and WiseStream III (based on AI engine) support
Analytics events based on AI engine: Object detection (Person/Vehicle)
Virtual line (Crossing/ Direction)
Virtual area (Loitering/Intrusion/Enter/Exit)
Analytics events: Motion detection
Tampering
Audio detection
Sound classification
Shock detection
Virtual area(Appear/Disappear)
PTZ handover
Radiometrics: whole FoV area or up 10 user programmable polygonal ROIs
temperature detection range from -40°C to 550°C (-40°F to 1022°F)
SD card
integrated back box
IP66
NEMA4X
IK10
PoE/12VDC
white color
TAA compliant model available: TNO-C3020TRA/KEX
TNO-C3020TRA