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Hanwha Vision Global Support System Integration Announcement

To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.

Please submit all new requests through the new system (Hanwha Vision Support Portal).

If you already have an existing account, you will need to set a new password to access the system.

Max up to 8CH inputs
AI functions
- Classified object type: Person/Vehicle
- Attributes: Person(Type: age, gender, color etc.), Vehicle (Type: car/bus/truck/motorcycle/bicycle)
Support BestShot Analytics events based on AI engine
Motion detection, Object detection, Virtual line (Crossing/Direction), Virtual area (Loitering/Intrusion/Enter/Exit)
- Some of the video analytics only works with people/vehicle detection
Analytics events – Virtual area (Appear/Disappear)
Business Intelligence Based on AI engine: People counting, Vehicle counting, Queue management, Heatmap
Viewer Software: Web viewer, WAVE, Genetec, Milestone
Support SDK/CGI(SUNAPI) for interworking with 3rd party VMS

Model replacement: AIB-800A

Hanwha Vision Global Support System Integration Announcement

Tech Support Portal

Support Tools

Additional Links

AIB-800