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Hanwha Vision Global Support System Integration Announcement
To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.
Please submit all new requests through the new system
(Hanwha Vision Support Portal)
.
If you already have an existing account, you will need to set a new password to access the system.
Visit Hanwha Vision America
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Tech Support Portal
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Support Tools
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Support Tools
Repair / Advanced Replacement
Warranty Check
Wisenet Device Manager
Accessory Mount Selector
Wisenet WAVE System Calculator
Wisenet Tools
Additional Links
Cybersecurity
Installation Simulator
Technology Partners
Learning Center
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Hanwha Vision Tech Support Portal
Video Recoders
NVR
16/32 Channels (or more)
XRN-3210B4
XRN-3210B4
32CH 8K 400Mbps H.265 NVR
Discontinued
Up to 32 channels, Supports up to 32 megapixel camera resolution
400Mbps network camera recording
Support 4K video out on HDMI monitor
Support dual monitor video out
H.265, H.264, MJPEG compression
WiseStream support
Maximum 16 internal HDDs (160TB)
Support RAID 5/6
ARB & failover(N+1), dynamic event, AI metadata search support
Replacement Model:
XRN-3220B4
XRN-3210B4