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Hanwha Vision Global Support System Integration Announcement

To enhance the globalization and efficiency of our technical support operations, we have launched a new technical support system effective January 5, 2026.

Please submit all new requests through the new system (Hanwha Vision Support Portal).

If you already have an existing account, you will need to set a new password to access the system.

CloudConnector Compatible – Connects easily with HealthPro, OnCloud
2MP resolution
5.2~62.4mm (12x) motorized varifocal
Color: 0.03 Lux (F1.6, 1/30sec, 30IRE), 0 Lux (IR LED on)
Maximum 120 fps (H.265/H.264)
WiseIR: IR viewable length 90 m (295 ft)
Day & Night (ICR), extremeWDR (150 dB)
Hard-coated dome bubble
WiseNR(Based on AI engine), WiseStream III(Based on AI engine)
Analytics events based on AI engine (NPU) : Object detection (Person/Face/Vehicle – car, truck, bus, bicycle, motorcycle/License plate)
IVA (Virtual line/Area, Enter/Exit, Loitering, Direction, Intrusion)
Analytics events : Defocus detection, Motion detection, Tampering, Fog detection
Audio detection, Sound classification, Shock detection, Appear/Disappear
IP66/IP67, NEMA4X, IK10
-40°F ~ +140°F, PoE+/12vDC

TAA compliant model: XNO-6123R/KEX

Hanwha Vision Global Support System Integration Announcement

Tech Support Portal

Support Tools

Additional Links

XNO-6123R