HealthPro: How to set the date and time for devices connected to HealthPro

How to resolve "Login block" from Hanwha Cameras

HealthPro: Types of Roles

Avigilon: How to Fix Connection Issues with Hanwha Spaceship and Barcode Cameras

Avigilon: Troubleshooting Tips

Applies to: AvigilonSummaryThis article provides troubleshooting tips for Avigilon.Troubleshooting Tips Ensure the camera is on the same local network and not across VLANs or routed networks.  If you have an older multi-sensor, try changing Profile 1 from MJPEG to H264 and lower the resolution to 1920x1080 before connecting to Avigilon.  An error could occur because the camera/device is not supported by Avigilon, such as an NVR or the AIB-800 box.  Make sure cameras are running the latest version of firmware and Avigilon is updated to the latest version.  ...

Road AI: Troubleshooting Tips

Applies to: Road AISummaryThis article provides troubleshooting tips for Road AI.Troubleshooting Tips If you are not getting any LPR events, ensure your camera is connected and can receive both video and camera-based events such as motion or line crossing events.   If you are in a network with firewall and router, your ports could be blocked. Run network diagnostics to confirm the IP address and ports defined are not blocked.  If LPR events do not appear in the ACC search, open the Road AI web interface in a browser. On the events page, make sure the plates are being read and able to populate in the camera.  ...