As of January 1st, 2026, Hanwha Vision will globalize our support system. Refer to Global Support System Transition and Changes for more details.
All support will now be available at support.hanhwavision.com
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Applies to Models: TID-600R Issue Summary Sometimes when a call request is made from the intercom to a Grandstream phone, video does not show. An error appears: Video Invite Failed. You can hear audio but do not see video when using the phone. Resolution For the video call with MicroSIP, VoIP profile need to be created in the intercom setting. To add a VoIP profile: Log in to your SIP phone. Select Basic > Video Profile. Click Add. Enter a name for the profile. Select the checkbox beside VoIP profile. At Audio In, select the checkbox beside Enable. Select 640 x 480 from the Profile properties drop-down menu. Click Apply. ...
Applies to: All Zenitel Intercoms Summary To complete the configuration of your Zenitel device, a rule must be created within Wisenet WAVE to react to the usage of the device. This article explains how to create a device event rule. Creating a Device Event Rule To create a device event rule: Log in to Wisenet WAVE with username and password. NOTE: Add the device as described Zenitel: How to add Zenitel devices, if necessary. Right-click the Zenitel device in your Wisenet WAVE Client's Resource tree. Select Camera Rules. Click +Add to add a new event rule. In the When field, select Input Signal on Camera from the drop-down menu. Select the Zenitel device from the At drop-down menu. Select <automatic> from the Input ID drop-down menu. Select Show desktop notification from the Do drop-down menu. Select the User from the To drop-down menu. Click Apply. ...
Applies to: All Zenitel Intercoms Summary This article explains how to adjust the settings on Zenitel devices. Adjusting the Settings To adjust the device settings: Log in to Wisenet WAVE with username and password. NOTE: Add the device as described Zenitel: How to add Zenitel devices, if necessary. Right-click the Zenitel device in your Wisenet WAVE Client's Resource tree. Select Camera Settings. Under General, select the Enable audio checkbox. Click Apply. ...