HealthPro: How do I update the firmware on devices?

Applies to: HealthPro

Summary

With HealthPro, you can update the firmware on devices automatically or manually. This article provides everything you need to know about updating the firmware.

NOTE: To update HealthPro Bridge software, see 
HealthPro Bridge: How do I update HealthPro Bridge software? 

IMPORTANT: You cannot update firmware on the following devices:

Unlicensed devices - Attach a HealthPro license to enable firmware 
updates.

WAVE Sync devices - HealthPro cannot update firmware on WAVE-attached 
cameras. Consider using HealthPro Bridge in parallel.

Direct-to-Cloud devices - HealthPro cannot update firmware on cameras
running the CloudConnector app. Consider using HealthPro Bridge in 
parallel, or managing the firmware using Cloud Portal.

Updating the Firmware

You can update the firmware on devices in three ways: automatically, from the cloud, and from a computer.

Automatically

To schedule automatic firmware updates:

1. In Cloud Portal, navigate to HealthPro.
    
2. In the navigation panel on the left side of the screen, click the Policy management icon, then click Auto software update.
   
   
    
3. Toggle Auto software update to On.
   
   

4. Set the following:
   
   Choose day - What day to update the firmware.
   
   Choose time - What time  to update the firmware.
   
   Update devices - Whether to update multiple devices in parallel or sequentially.
   
   [0] Target device management - How many devices will be updated or not.
   
   Remind me [ ] before updates - Select the checkbox to get notifications before firmware updates. Options are: 30 minutes, 1 hour, 2 hours, or 3 hours from the Choose time drop-down menu.

   NOTE: The Remind me email sent to users before an update is sent 
   according to the automatic update schedule, regardless of whether 
   the Immediate Update feature in Target Device Management is enabled. 
   This is important to avoid confusion when the automatic update 
   schedule overlaps with the immediate update execution time.

5. If needed, edit the excluded devices list:
   
   a. Click Target device management > Set devices excluded from application.
   
   b. Check the boxes next to the device(s) to exclude, then click OK.
   
   
    

6. Click Apply. 
   
   The Apply button only appears when you set the start and end time in the Choose time section.

   NOTE: The number displayed when using Set devices excluded from 
   application is the sum of the filter options and is not related 
   to the number of devices excluded from updates. The number of 
   devices excluded from updates can be confirmed by activating the
   Excluded updated devices option and checking the total number of
   devices displayed in the lower right corner.
   

From the Cloud

To update the firmware from Cloud:

1. In Cloud Portal, navigate to HealthPro.
    
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
    
3. Navigate to the Update widget and click the number of updatable devices.
   
   
    

4. Click Update from cloud to see devices with firmware updates available.
   
   

   NOTE: To update the firmware on WAVE Sync and Direct-to-Cloud
   devices, connect them to HealthPro Bridge and ensure the 
   licenses are attached to the devices. For instructions on how
   to use HealthPro Bridge, refer to HealthPro Bridge: How do I add 
   multiple devices at once to the Hanwha Vision Cloud?

5. Check the box next to the device(s) to update.
    
6. Select the Sequentially radio button to update devices sequentially; select the In parallel radio button to update devices in parallel.
    
7. Click Update.
   
   

NOTE: Devices that are excluded from automatic updates still appear 
in the Updates widget. However, these devices will not receive any 
updates. When you click an update card in the Updates Dashboard, 
the list of target devices will appear as disabled (grayed out), 
and their current software version will be displayed in the 
Software column. For devices eligible for updates, 
the scheduled update time appears in the Software column.

From a Computer

You may update a device’s firmware using a local copy of the file.

NOTE: For Hanwha camera firmware updates via HealthPro, we recommend 
using files with the .img extension. If using a zip file, updates 
may occasionally fail due to its internal directory structure. If 
this happens, manually update using the unzipped .img file. 
Automatic updates may also fail for the same reason; in this case, 
download the firmware from the Hanwha website, unzip it, and manually 
update using the .img file.

To update from computer manually:

1. In Cloud Portal, navigate to HealthPro.
    
2. In the navigation panel on the left side of the screen, click the Dashboard () icon.
    
3. Navigate to the Update widget and click the number of updatable devices.
    
4. Click Update from computer to see devices with firmware updates available.
   
   
    
5. Click Upload File. 
   
   
    
6. Click the Plus icon next to Firmware Update file from your computer and browse for the file, then click Add.
   
   
    
7. Click Update firmware.