As of January 1st, 2026, Hanwha Vision will globalize our support system. Refer to Global Support System Transition and Changes for more details.
All support will now be available at support.hanhwavision.com
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Applies to: AvigilonSummaryThis article provides troubleshooting tips for Avigilon.Troubleshooting Tips Ensure the camera is on the same local network and not across VLANs or routed networks. If you have an older multi-sensor, try changing Profile 1 from MJPEG to H264 and lower the resolution to 1920x1080 before connecting to Avigilon. An error could occur because the camera/device is not supported by Avigilon, such as an NVR or the AIB-800 box. Make sure cameras are running the latest version of firmware and Avigilon is updated to the latest version. ...
Applies to: Road AISummaryThis article provides troubleshooting tips for Road AI.Troubleshooting Tips If you are not getting any LPR events, ensure your camera is connected and can receive both video and camera-based events such as motion or line crossing events. If you are in a network with firewall and router, your ports could be blocked. Run network diagnostics to confirm the IP address and ports defined are not blocked. If LPR events do not appear in the ACC search, open the Road AI web interface in a browser. On the events page, make sure the plates are being read and able to populate in the camera. ...
Applies to: Avigilon Summary This article provides instructions for creating an Event Rule notification. Creating an Event Rule Notification To create an Event Rule notification: Log in to Avigilon. In the navigation bar on the left, right-click the server. Click the Setup tab, then click the Rules tile. Click Add. Scroll down the displayed list and check the box next to ONVIF event started, then click Next. Click any camera. Select the Any of the following cameras radio button, then check the box next to the specific camera(s) to be alerted on. Click OK. Based on the alarm, check the box next to the action(s) to take. You can customize responses by clicking additional links. Click Next. If appropriate, check the box next to either Digital input is active or Digital input is not active. Click Next. Enter a Rule Name and click Finish. ...
Applies to: Genetec Summary This article describes how to view analytic events in Security Desk in Genetec. Viewing Analytic Events To view analytic events: Log in to Security Desk. Select Options > Events. Select the Events to be monitored. NOTE: The name of the event assigned by Hanwha and the name in Genetecdo not always match. Open a Monitoring tab and drag down the top to expose the Event Monitoring. Click Monitoring in the bottom left corner of the client. Open a monitoring tab. Click the monitoring link in the bottom left corner. Click the green plus icon to add a device or devices. Events appear in the Monitoring section. ...
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