OnCloud: How do I perform a factory reset of a device?

Applies to: OnCloud Summary This article provides instructions for using OnCloud to reset to the device to its original factory settings. Resetting the Camera to Factory Settings To reset the camera: Log in to Cloud Portal. Navigate to OnCloud. Click the Building icon at the top right. NOTE: If you do not see this icon, you do not have permission to view the dashboard. In the Devices section, click Manage. This opens the list of camera hardware.   Find the camera to reset, then click the  Gear  icon. On the Device Management page, click Factory Reset. Click Reset to Factory Default to begin the reset. Reinstall the OnCloud firmware (see OnCloud: How do I update camera firmware?).   After the OnCloud firmware is installed, on the Device Management page, click Reclaim Device. NOTE: On the Device Information page, if the status remains as Claiming for more than 5 minutes, restart the device, and then reclaim it.  ...

OnCloud: How do I edit comments in an incident?

Applies to: OnCloud Summary After a comment is added to an incident, that comment can be edited. For information on creating an incident, see OnCloud: How do I create an incident? For information on closing an incident, see OnCloud: How do I close an incident? Editing Comments To edit comments: Log in to Cloud Portal. Navigate to OnCloud. Click  Incidents. To find the incident to edit, search for the incident in the Search box, scroll the list of incidents, and filter by Contributors, Tags, and Incident Date. You can also filter by Status and by Location & Areas. Click the incident to open it.  Click  Evidence, then click the comment to edit. Click the three-dot menu, then click Edit. Enter changes in the comment box, then click  Save. ...

OnCloud: How do I delete an incident?

DesignPro: Overview

Applies to: DesignPro Summary DesignPro (currently in beta) is the evolution of Hanwha Vision's system design tool, replacing Wisenet Toolbox Plus. This article offers an overview of DesignPro's key features. Key Features DesignPro enables users to select cameras and recorders, visualize the field of view, and estimate bandwidth and storage needs. It significantly enhances usability, scalability, and detailed accuracy. Main features include: Project Management - Create and manage multiple projects simultaneously Workflow - Use the built-in workflow from project creation to reporting Profiles - Use profiles to group similar needs and search for cameras Compare - Compare cameras using their complete product specification Accessories - Select and visualize camera accessories Software - Select compatible software licenses Maps - Combine Google maps with floorplans in your project  ...

OnCloud: How do I safely remove an SD card?

OnCloud: How do I create and manage layouts?

OnCloud: How do I set the camera resolution and bitrate?

OnCloud: How do I delete comments and files from an incident?

Applies to: OnCloud Summary When investigating an incident, you can add evidence in the form of comments or files. You may also want to delete unnecessary evidence from an incident. Deleting Comments and Files in Evidence To delete comments and files:  Log in to Cloud Portal. Navigate to  OnCloud. Click Incidents in the top menu. Use the Search box to find the appropriate incident, scroll the list to locate the incident, or filter by Contributors, Tags, or Incident Date. You can also filter by Status and by Locations and Areas. Click on the incident to open. Click Evidence. In Evidence and Notes, select the comment or file to remove, then click the following, depending on comment or file type: Remove Clip Remove Comment Remove Image Remove Document Remove Video Here, a comment is being removed. Click Remove.The comment is deleted.  ...

Cloud Portal: How do I use the storage calculator?

OnCloud: How do I manage camera firmware updates?

Database Synchronization Failure after Merging or Updating to Wisenet WAVE 6.0

How to access de-warped/panoramic camera option in Wisenet Viewer