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Learning CenterApplies to: WRT-P-5201W, WRT-P-3101W, 11-13th Gen on-board graphics
Issue Summary:
A memory leak issue has been detected with WAVE Client 5.1 when running on WAVE Windows Servers, specifically models WRT-P-5201W and WRT-P-3101W or newer, equipped with 11th to 13th generation Intel UHD 730 and 770 on-board graphics. This problem arises due to automatic updates applied to your Windows system.
While it is not recommended to run the WAVE Client on the WAVE Server, it is possible. However, the client software will consume the memory and exhaust system resources. This will cause cause the client to crash and the media server process to terminate. To restore functionality, you will need to restart the media server process and re-open the client. This article provides the steps to resolve this issue.
Resolution:
Currently, the workaround is to downgrade the graphics driver and prevent driver updates through Windows Updates.
NOTE: Your system will require a restart after installing this update.
Downgrading the Graphics Driver
To downgrade the graphics driver:
- Download the driver from our server and extract the contents to a local folder.
- Navigate to the folder where you extracted the contents of the Dell Update Package and double-click Installer to begin installation.
You will be given the option to overwrite the currently installed driver.
Preventing Driver Updates
To preventing automatic driver updates in Windows 10:
- Use the Windows key + R keyboard shortcut to open the Run command window.
- Enter gpedit.msc then click OK to open the Local Group Policy Editor.
- Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Update.
- On the right side, double-click Do not include drivers with Windows Updates.
- Select the Enabled radio button then click Apply and OK.
After applying this policy, Windows Update will stop providing drivers during updates.