Cloud Portal: Release Notes

Version 1.19.0

RELEASE DATE: 12-17-2025

SUMMARY 

This is a major release focused on expanding Cloud Portal's capabilities with full Multi-Organization (Multi-ORG) and Multi-language support. Key enhancements include streamlined user and license management processes, crucial security updates, and broader device integration capabilities.

NEW FUNCTIONALITY

• Multi-ORG Support: Customer accounts can now create or be invited to multiple Customer Organizations using the same email address.
• Multi-language Support: Multi-language support is now available, covering English, French, German, Spanish, Portuguese, Korean, and Italian. Users can change and save their preferred language in Account Settings.
• Super Admin Transfer: The ability to transfer the Super Admin role is introduced. A Super Admin can now change the Super Admin role to one of the existing Admins within that organization.
• Partner ORG 'Remove ORG': The 'Remove ORG' function is now available within the Partner ORG's 'Organization settings'.
• License Expiration Email: New license expiration emails are provided:
  • 'Weekly License Expiration Digest': Notifies users of licenses set to expire within the next 30 days on a weekly basis.
  • 'Your Licenses Expire Tomorrow': Notifies users of licenses set to expire on the following day.
• License Activation Email Update: License order information has been added to the license activation email to allow users to verify the specific order for which the license addition was requested.
• Device Name Sync: When device names for 'HP Bridge > Wave' and its subordinate devices are changed in Wave, these changes are now reflected in Cloud Portal device name. These names cannot be modified within Cloud Portal.

RESOLVED ISSUES

• Fixed an issue that allowed repetitive clicking of the 'Continue' button during license addition, preventing unintended account deactivation.
• Modified the 'Account locked notification' email to be sent only to users authorized to unlock the account, enhancing security and relevancy.
• Enhanced security by changing the message displayed upon login failure attempts.
• Fixed an issue where the icon indicating firmware update availability for cameras under 'HP Bridge > NVR' was not displayed.
• Fixed an issue where new devices added under an already onboarded 'HP Bridge > Wave' could not be onboarded via 'Scan network'.
• Modified the system to allow the input of the hyphen ('-') and numbers in usernames.
• Fixed an issue where the 'Invite partner' function did not support emails containing the hyphen ('-').
• Fixed a synchronization issue where changes to a user's name in Cloud Portal and OnCAFE were not reflected across both apps.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Support for onboarding 3rd party cameras (via ONVIF) and iPro cameras via 'HP Bridge' is now available.

Version 1.18.0

RELEASE DATE: 9-3-2025

SUMMARY

This is a major release that includes support for PoE switch and NVR onboarding under the HealthPro Bridge.

NEW FUNCTIONALITY

• Supports PoE switch onboarding in Scan network for HealthPro Bridge on the Devices page.
   
• Supports NVR onboarding in Scan network  for HealthPro Bridge on the Devices page.
   
• The calculation method for the number of cameras displayed in the Organization Dashboard is changed.
  Current: Number of Channels / Changed: Number of Cameras

RESOLVED ISSUES

• Fixed an issue where Google autofill suggested addresses when entering an address were invalid.
   
• Fixed the wording of the message displayed when removing Location and Area, which could be confusing.
   
• Fixed an issue where images for some camera models were not displayed on the Device information page.
• Fixed an issue where icon for 3rd party cameras were not displayed properly on the Devices page.
   
• To reduce confusion, the manufacturer of all Hanwha Vision cameras is now referred to as 'Hanwha Vision' rather than 'Hanwha Techwin'.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Supports PoE switch under HealthPro Bridge, which can be used in HealthPro.
   
• Supports NVR under HealthPro Bridge, which can be used in HealthPro.

Version 1.14.3

RELEASE DATE: 7-14-2025

SUMMARY

This is a minor release containing OnCAFE beta integration and bug fixes.

NEW FUNCTIONALITY

• A launcher icon for OnCAFE beta in Cloud Portal.
• OnCAFE beta users are managed in Cloud Portal via Hanwha Vision Cloud SSO.
• Users can see the controller of OnCAFE beta on the Devices page in Cloud Portal.
• Users can add and manage OnCAFE beta licenses on the Licenses page of the Cloud Portal.
• The location/area in Cloud Portal is linked to OnCAFE beta.

RESOLVED ISSUES

• Fixed an issue where the filter on the License page displayed license names from other tabs.
• Fixed an issue where a pop-up displayed an unrelated message saying “Access to this account will be removed” while activating a disabled partner account.
• Fixed an issue where clearing browser history and launching the Become a customer page would result in a blank page.
   

DEVICE COMPATIBILITY AND INTEGRATIONS
 

You can onboard a controller via OnCAFE beta and view information about it in Cloud Portal.
 

Version 1.12.9

RELEASE DATE: 6-11-2025

SUMMARY

This is a major release containing new features and bug fixes.

NEW FUNCTIONALITY

• Improved the GUI of Account settings and Organization settings in Cloud Portal to improve usability.
• To enhance security, all sessions of logged-in users are forcibly terminated when their passwords are changed.
• The Profile pop-up has been improved. You can check your Cloud Portal role there.
• An About page has been added, where you can check the Privacy policy, Terms of Service, and the version number of the Cloud Portal.
• For customers with special warranty terms, HealthPro will provide the exact warranty period by entering the STEP code into the cloud portal.

RESOLVED ISSUES

• Fixed an issue where the address of the popup indicating a specific location on the Locations page was partially truncated.
• Fixed some deactivated devices not being deleted.

DEVICE COMPATIBILITY AND INTEGRATIONS

• You can onboard CGA-1610 in Cloud Portal, which will allow you to use cameras that do not have CloudConnector in OnCloud.

Version 1.11.6

RELEASE DATE: 5-13-2025

SUMMARY 

This is a minor release containing some new features and bug fixes.

NEW FUNCTIONALITY

• A chatbot is now available to answer any questions. It has been trained so that you can ask it natural questions.
• When the Super Admin account is locked, it can now be unlocked by the Installer (STEP Partner).

RESOLVED ISSUES

• Fixed an issue where the filter screen on the licenses page displayed incorrectly when no licenses were added.
• Fixed an issue where the vertical scroll position would reset to the top when clicking Load more on the devices page.
• Improved the speed of adding bulk licenses.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Not applicable.

Version 1.8.0

RELEASE DATE: 3-13-2025

SUMMARY 

This release rebrands DMPro to HealthPro, and includes several bug fixes.

NEW FUNCTIONALITY

• DMPro is rebranded to HealthPro

RESOLVED ISSUES

• Simultaneously adding a large number of licenses is now an asynchronous process, improving stability.
   
• Fixed vertical scrolling issues when applying filters or moving pages on the Devices and Licenses pages.
   
• During a firmware update on the Devices Management page, the pop up button text would sometimes not display correctly.
   
• In the dashboard, the number of users was sometimes not displayed correctly.

DEVICE COMPATIBILITY AND INTEGRATIONS

•  
  • Not applicable

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Version 1.6.2

RELEASE DATE: 3-4-2025

SUMMARY 

This minor release corrects an important device reclaiming issue.

NEW FUNCTIONALITY

• Not applicable

RESOLVED ISSUES

• When trying to reclaim a previously known device, the device could only be onboarded as a new device, and was not reclaimable. This caused historical video and SightMind data to be lost in the process. The resolution now offers the choice to claim or reclaim a device as expected.

DEVICE COMPATIBILITY AND INTEGRATIONS

• Not applicable

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Version 1.6.0

RELEASE DATE: 2-28-2025

IMPORTANT: This is the major update version of Hanwha Vision Cloud Portal. 
Cloud Portal can be reached at https://platform.hanwhavision.cloud/  
For help with using this solution please visit the Cloud Portal section in 
the Support Portal.

SUMMARY 

This major update improves usability by changing the UX of the 'devices' and 'licenses' pages.

NEW FUNCTIONALITY

• DM Bridge > WAVE server onboarding
  
  Cloud Portal can onboard WAVE servers and their child devices under DM Bridge. These devices can be claimed and used in DMPro.
  
   
• Improved usability of the Devices page.
  
  You can filter devices by Location.
  
  We've improved visibility and usability by changing the list on the Devices page to a physical tree of devices.
  
  We’ve improved the search function to the Devices page. You can quickly find devices with the Device name and Serial number search options as well as the Model search option.
  
  We’ve improved the filter function to the Devices page. You can quickly find devices with the Status filter option as well as the Connection type and Applications linked filter options.
  
  The list UX of the Onboard devices page has also been improved, and the search and filter functions have been enhanced.
  
  Additionally, the Onboard devices page has separate Claim and Reclaim tabs to make it easier to distinguish between devices being onboarded for the first time and devices being re-attached, and the bulk add scenario has been improved to onboard devices faster.
  
  We’ve improved the UX of the Scan network pop-up for onboarding gateway child devices to improve visibility and usability. In particular, you can add multiple child devices at once in the Scan network pop-up.
  
   
• Improved usability of the Licenses page.
  
  The Licenses page provides a dashboard so you can quickly check the status of licenses by status and product.
  
  Added Added by’ and Added date columns to the Licenses page to help you find licenses faster.
  
  We've added a search function to the Licenses page. You can search by License key, Added by, Assigned device, and Location.
  
  We have added a filter function to the Licenses page. You can search by License name, License type, Status, Added date, Activation date, and Expiration date.
  
  We improved the UX of the Licenses page to ensure visibility.
  
   
• Improved account unlocking scenario
  
  Previously, accounts were locked after 3 incorrect password attempts, but this has now been changed to 5 attempts.
  
  Change the guidance message when an account is locked to guide users through the actions they need to take to unlock their account.

RESOLVED ISSUES

• Not applicable

DEVICE COMPATIBILITY AND INTEGRATIONS

• Adds support for WAVE servers
   
• Adds support for AXIS cameras (VAPIX 1.0 and newer)

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Version 1.1.2

RELEASE DATE: 12-13-2024

SUMMARY 

This is a minor bug-fix update to Cloud Portal.

NEW FUNCTIONALITY

• None

RESOLVED ISSUES

• Total number of licenses attached to an organization displayed as 0 in the license attachment message when a user attached more than one license.
  
   
• Clicking 'View devices' for a specific location on the 'Location' tab, displayed all devices instead of just the devices for that location.
  
   
• A 'Review Expired Licenses' message would appear when displaying a list of devices with licenses during the grace period.
  
   
• The number of devices would occasionally not be displayed in certain locations in the 'Location' tab.
  
   
• The 'Cloud Portal' link was not working until a customer organization had been added to the Partner Account.

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Version 1.0.0

RELEASE DATE: 10-15-2024

IMPORTANT

This is the initial launch version of Hanwha Vision Cloud Portal. 

Cloud Portal can be reached at https://platform.hanwhavision.cloud/  

For help with using this solution please visit the Cloud Portal section in the Support Portal.

SUMMARY 

Cloud Portal is the gateway to access DMPro, OnCloud, FLEX AI, and SightMind.

This portal allows you to configure a user profile, an organization profile, and preferences that will be synced across all of the services. You can also add and manage locations, devices, users, and licenses that are synced to the services.

NEW FUNCTIONALITY

• Inviting a STEP partner to help administer the solution
   
• Creating and managing locations, so devices may be assigned to them, and they can be displayed on a map
   
• Adding, removing, and managing devices
   
• Adding, removing, and managing users, and assigning their roles as Administrators or Users
   
• Adding licenses
   
• Reviewing all licenses and their statuses and expiration information, as well as to which device they are assigned and where they are located
   
• Collecting basic camera information
   
• Downloading camera CloudConnector logs
   
• Restarting devices
   
• Factory resetting devices
   
• Auto-updating Direct-to-Cloud device CloudConnector firmware and camera firmware

RESOLVED ISSUES

• Not applicable

DEVICE COMPATIBILITY AND INTEGRATIONS

• Runs on Google Chrome, Microsoft Edge, and Apple Safari
   
• Supports Direct-to-Cloud Hanwha Vision cameras, and DM Bridge instances and their associated cameras