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Wisenet Device Manager
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Learning CenterVersion 1.9.1
RELEASE DATE: 12-29-2025
SUMMARY
Bug-fix
NEW FUNCTIONALITY
- Not applicable
RESOLVED ISSUES
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HealthPro Bridge v1.8 CPU, RAM, N/W usage is not visible.
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Application error occurs when entering the WAVE Sync server dashboard.
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When entering the WAVE Sync server dashboard, the Recently updated time is incorrectly displayed as 56 years ago.
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Unnecessary value (Unknown) is displayed at the bottom of the function name in the WiseAI details.
Version 1.9
RELEASE DATE: 12-18-2025
SUMMARY
HealthPro v1.9 introduces significant changes including UI/UX improvements, notifications and task management, remote settings, WAVE improvements, and license management.
NEW FUNCTIONALITY
- Expand CSV export - location lists with expanded information, one package of the location-level dashboard, portal devices list in settings, target device management in the auto software update
- HealthPro users can choose whether to delay task creation in the task creation options.
- HealthPro users can multi-select Good, Warning, Error, and Offline filters (tabs) on the server and camera dashboards (results included in CSV output).
- HealthPro users can check the storage information of HealthPro Bridge in widgets and dashboards.
- HealthPro users can claim iPRO cameras and monitor health information through HealthPro Bridge.
- Users designated in HealthPro can receive periodic system summary reports.
- When a HealthPro user changes the target device password through the password change function in Remote config, the target device password registered on the HPB-WAVE server is also updated.
- HealthPro users can claim ONVIF cameras and monitor health information through HealthPro Bridge.
- HealthPro users can check HealthPro service availability via the Cloud Status webpage.
- HelathPro users can check all notices in real time in the notification center (event tab)
- HealthPro users can select devices to exclude from updates (firmware) based on criteria/groups (filter) rather than individual devices.
- Extending exclude from updating in auto firmware update to target device management feature.
- HealthPro users can check real-time camera power consumption (W) through device details in the camera dashboard.
- HPB-WAVE users of HealthPro can immediately auto-synchronize the current WAVE server and sub-device (channel) names with the device names registered in the portal/HealthPro through the device name auto update function.
- BETA - All HealthPro users (customers + STEP partners) have access to key functions (menus) and locations controlled through HealthPro custom roles.
- For optimal HealthPro performance, we recommend enabling location access control if your organization manages fewer than 300 locations. This limit may be adjusted in future updates as HealthPro performance continues to improve.
- Currently, access control is supported for locations, sub-devices,
- and logs. Support for the Notification Center will be added in the next patch release.
- HealthPro users can batch set the date and time within their devices through the Date and Time Settings feature in the remote config menu.
- HealthPro users can bulk attach new and used licenses (including individual attachments).
- HealthPro users can only view actual update target device information and quantity in the Update widget.
- Multi-Org support on the portal is also available to HealthPro users.
- Move the Policy Management icon to the main screen's location GNB and click to display the functions (menu) that will be provided.
- HealthPro users who have connected their devices to the cloud via HealthPro Bridge can download HealthPro Bridge logs from HealthPro.
- HealthPro users can view recent device logs directly from the device details in the server and camera dashboards.
Version 1.8.1
RELEASE DATE: 11-5-2025
SUMMARY
Bug-fix
NEW FUNCTIONALITY
- Not applicable
RESOLVED ISSUES
- Auto software updates not working
- Application error when viewing details on older versions of HealthPro Bridge
- Duplicate health logs generated
- Wrong device details pop-up operations
- Missing a part of multilingual translations
- Other UI errors
Version 1.8
RELEASE DATE: 9-3-2025
SUMMARY
HealthPro v1.8 introduces significant changes including remote camera configurations, an overhaul of the notification center, collecting and exporting data, integrations with Hanwha NVRs, Allied Telesis switches, and Linux-based HealthPro Bridge servers. These are in addition to usability and process improvements to streamline the process of monitoring and managing systems remotely.
Click to see What's new v1.8
NEW FUNCTIONALITY
General
- Option to select dark mode for the entire GUI.
- Automatic enrollment. When a STEP Partner creates a new Customer Organization, all valid users of the STEP Partner Organization are automatically enrolled as HealthPro Managers within the Customer Organization so that they can immediately assist setup and configuration.
- Update or reconfirm warranty information using the Reconfirm feature in the Lifecycle dashboard.
- Check that a Customer Organization is compatible with the versions of Health Bridge deployed.
- As an assist to OnCloud, HealthPro indicates whether a given device is leveraging the SD card for local storage.
- View the list of accessible and licensed AXIS cameras, to assist with future planning.
- Language support now includes English, French, German, Spanish, Portuguese, Italian, and Korean.
Hanwha Vision Device Remote Configuration
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Quick mode: Remotely enable, disable, or reconfigure specific camera settings, including WiseStream AI, WiseStream, full window motion detection, full window object detection, Bestshot, execute an autofocus, and change the device’s password. This mode also supports AXIS cameras.
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Advanced mode: Send SUNAPI commands via the public Internet, to multiple HealthPro Bridge and D2C cameras. For the full list of commands in the SUNAPI documentation, please contact your sales representative.
WARNING: The advanced feature should be used with extreme caution as it could cause
a remote camera to become unresponsive. For certain changes Wisenet Device Manager
with direct network access is recommended.
Notification Center
- In general, the Notification Center has been revamped to gives users greater control of what they wish to be notified about, and how, as well as being able to manage tasks in bulk.
- At the Organization level, enable or disable the creation of tasks. When created, tasks appear in the Notification Center.
- If task creation is enabled, select which kinds of events should create tasks, such as Server failures, camera disconnects, license issues, IP conflict and more.
- At the individual account level, choose which task-related events to be notified of, including created, assigned, accepted, cancelled, rejected, and resolved tasks.
- Bulk Assign, Accept, and Resolve or Remove up to 100 tasks sitting in the Notification Center. This can be helpful when clearing out a backlog.
- Resolved tasks are hidden from the Notification Center after 24 hours, but will remain in the task logs.
Exporting
- In general, HealthPro is uniquely positioned to consolidate a mass of camera and system data across the system. Such information includes camera models, IP, serial numbers, and MAC addresses, year of manufacture, remaining warranty, current firmware version, physical location, and more. This information may be exported for further analysis, or imported to an Asset Management system. This release further strengthens this ability.
- Bulk CSV export all the information registered in the Settings menu, including all users.
- Bulk CSV export unlimited User log entries.
- Bulk CSV export up to the 10,000 most recent entries in the Device, Task, and Health logs. HealthPro preserves the trailing 90 days of these logs. Since they can be very large files it is recommended to apply filters to focus on the relevant log entries.
- Bulk CSV export a list of all Locations for the Organization.
- Download camera log files. This includes both Hanwha Vision and AXIS devices, and Access, System, and Event logs.
- Camera dashboard exported files include SD/SSD storage details for licensed cameras.
NVRs and WAVE
- Monitor Hanwha Vision XRN/QRN/PRN/ARN-series NVR cameras and the NVR’s storage.
- Monitor WAVE storage information via HealthPro Bridge (this was previously only possible via WAVE Sync).
- Receive notifications if the attached WAVE Sync account’s password has changed or if the token has expired and the credentials need to be re-entered.
- WAVE Sync accounts will not be attachable to HealthPro unless the WAVE Sync account has Power User or higher permissions. This is to avoid the confusion from accounts being attached but information not flowing due to inadequate permissions.
Network Switch PoE Port Power Cycling
- HealthPro can power cycle the PoE port on managed switches for licensed cameras, for when a camera needs a hard power cycle (not merely a soft reboot).
- The prerequisites are: Hanwha Vision (Allied Telesis) managed switches onboarded into CloudPortal via HealthPro Bridge, and Hanwha Vision or AXIS cameras licensed with HealthPro.
NOTE: For security reasons, HealthPro cannot cycle any other ports – it is not
a switch management tool.
RESOLVED ISSUES
Clicking on a status subgroup of servers or cameras, e.g. Good or Offline, opens the dashboard prefiltered for that group.
DEVICE COMPATIBILITY AND INTEGRATIONS
- Hanwha NVRs via HealthPro Bridge
- Allied Telesis network switches via HealthPro Bridge (only for power cycling the PoE port for a licensed HealthPro camera).
- Ubuntu 22.04 Linux-based HealthPro Bridge servers
- HealthPro Bridge browser interface
Version 1.7.3
RELEASE DATE: 7-23-2025
SUMMARY
Bug-fix
NEW FUNCTIONALITY
- Not applicable
RESOLVED ISSUES
- Health metrics information was not received when more than 100 cameras were connected to HealthPro Bridge
Version 1.7.2
RELEASE DATE: 7-14-2025
SUMMARY
New feature (AI indicator) and bug-fix
Click to see What's new v1.7.2
NEW FUNCTIONALITY
- Displays WiseAI features in the camera dashboard and camera details. (BETA)
RESOLVED ISSUES
- Incorrect defaults in Org's privacy mode.
- When a Super Manager first accesses HealthPro after creating a new organization, it is temporarily marked as not authorized.
- WAVE server under HealthPro Bridge does not display CPU, RAM, or Network usage.
- Minor bugs related to UI and CSV file download.
Version 1.7.1
RELEASE DATE: 6-23-2025
SUMMARY
Bug-fix
NEW FUNCTIONALITY
- Not applicable
RESOLVED ISSUES
- Wrong counting in widgets.
- Some open apps name issue.
- Device information not updated when connecting to a new WAVE sync account.
- Other minor issues.
Version 1.7.0
RELEASE DATE: 6-11-2025
SUMMARY
This release includes features that further extend scalability, both in magnitude and the ease of managing large systems including privacy. It also strengthens its support for monitoring WAVE systems.
Click to see What's new v1.7.0
NEW FUNCTIONALITY
SCALABILITY
- HealthPro scales up to 5,000 locations.
- Instantly filter search results for devices for scalability.
- Instant tree view of folders and locations so that users can quickly browse without having to pull up a location's dashboard, and then have to reverse back out.
- Large locations (100+ devices) will have their dashboards split for pagination, for scalability.
- For large systems, users can keep loading 100 more devices when viewing device details for scalability.
- For large systems, device details are paginated in batches of 100 for scalability.
- During license attachment, a progress bar indicates that the process is active.
- The warranty dashboard has been expanded to provide more nuanced and insightful life cycle information, beyond warranty information.
- Warranty dashboard status flags now take into account whether a device has been discontinued, and has become a cybersecurity risk for IT. This will happen if it was discontinued more than 5 years ago, after which Hanwha Vision no longer releases cybersecurity vulnerabilities patches.
- Health logs now include Direct-to-Cloud as well as HealthPro Bridge devices.
- Health logs now include WAVE servers and cameras connected via HealthPro Bridge.
- For privacy, camera thumbnails can be omitted or blurred by the HealthPro Super manager.
- Users can review the CPU and memory utilization of both Direct-to-Cloud as well as HealthPro Bridge devices.
- To get a truer picture of how up to date devices are, excluded devices for automatic firmware updates now includes all HealthPro-claimed devices, regardless of their licensing status.
- Users may immediately switch to the E-map view, without having to wait for the entire dashboard to load.
- Users can close device details by clicking anywhere else on the screen.
- Users have continuous access to the help chatbot (ADA) to answer any questions.
- Users can see whether the organization is enrolled in the Client Retention Program, and can check their special warranty terms.
NOTE: The customer must ensure their special STEP Code is added to their org via Cloud
Portal before onboarding cameras to ensure the correct warranty period is applied.
OTHER
- The server widget includes an explanatory icon and text.
- Constantly visible help icon with links to Training and Contact Us.
- The beta Linux HealthPro Bridge is excluded from the firmware dashboard. To update it, install the update manually on-demand.
RESOLVED ISSUES
- An issue when selecting a custom date for viewing health logs has been fixed.
- An issue with the task log status name has been fixed.
- Minor bug fixes.
DEVICE COMPATIBILITY AND INTEGRATIONS
- Users are notified immediately of any WAVE sync permission issues.
Version 1.6.2
RELEASE DATE: 4-14-2025
SUMMARY
Bug-fix
NEW FUNCTIONALITY
- Not applicable
RESOLVED ISSUES
- Attaching bulk licenses to cameras with incorrect serial information
Version 1.6.1
RELEASE DATE: 3-13-2025
SUMMARY
The GUI has been fully rebranded from DMPro to HealthPro.
NEW FUNCTIONALITY
- Not applicable
RESOLVED ISSUES
- Fixed intermittent task creation issues related to rebooting cameras and some camera events
- Minor rebranding-related bugs
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Version 1.6.0
RELEASE DATE: 2-28-2025
IMPORTANT: Very soon, DMPro will be rebranded as HealthPro, for a clearer
distinction from the configuration tool, Wisenet Device Manager.
Accordingly, DM Bridge will become HealthPro Bridge.
During the transition expect to see references to both versions.
SUMMARY
This release includes AXIS cameras and WAVE server integration, in line with HealthPro’s expanded device support plan. It also significantly improves the program’s UI, greatly enhances usability, and supports HealthPro Bridge DB backup and recovery. This is very useful when replacing a PC with HealthPro Bridge installed or when reinstalling the program is required.
NEW FUNCTIONALITY
- Scanning, claiming, and health monitoring AXIS cameras via HealthPro.
- Scanning, claiming, and health monitoring WAVE servers and child cameras via HealthPro.
- Reboot of HANWHA and AXIS cameras via HealthPro.
- Improved program UI (support for multi-type devices, separation of device scanned table and managed table, editing/removing pending status devices).
- Remote update of HealthPro Bridge via HealthPro firmware dashboard (removal of existing self-update function).
- Backup and recovery of HealthPro Bridge DB.
RESOLVED ISSUES
- Warranty information for previously onboarded devices. A camera's warranty information is only available if it is onboarded AFTER the Customer Organization is associated with a STEP Partner Organization. The Warranty reload feature means the information can be refreshed for previously onboarded devices. The Customer must invite the Partner in Cloud Portal.
- A DM Bridge camera would appear offline within DMPro if its IP address, port, use of HTTP/HTTPS or credential information had changed. Now those parameters can be updated within DM Bridge and the device will automatically appear as online.
DEVICE COMPATIBILITY AND INTEGRATIONS
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- WAVE v5 or later support via DM Bridge.
- AXIS (VAPIX 1.0) device support.
- LINUX Debian and Dockerized DM Bridge support. This only currently available for proof of concept projects - please consult your Hanwha Vision Sales Representative.
- WAVE v5 or later support via DM Bridge.
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Version 1.5.3
RELEASE DATE: 12-16-2024
SUMMARY
Bug-fix release.
RESOLVED ISSUES
- When exporting a CSV file from the license widget, the License Start Date field sometimes contained "Invalid Date".
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Version 1.5.2
RELEASE DATE: 12-05-2024
SUMMARY
Bug-fix release.
RESOLVED ISSUES
- Supermanagers were not receiving DMPro email notifications
- Batch DMPro licensing was not functioning, even though individual cameras could still be licensed
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Version 1.5.1
RELEASE DATE: 11-29-2024
SUMMARY
This version focuses on scalability for customers with large systems, many locations, and potentially many users. It also leverages the ability of DMPro to consolidate information from across the entire system, to export files to drive subsequent analysis and to feed asset management systems.
NEW FUNCTIONALITY
- Searching, sorting, and organizing large numbers of locations
- On the main DMPro dashboard, the list of locations is presented in a compact list that is easily filterable and sorted alphabetically.
- Locations can be organized by grouping into folders up to 3 levels deep.
- Locations can be bookmarked as Favorites, for quick and convenient access.
- Exporting dashboard tables as CSV files
- Exporting can be valuable for feeding asset management systems, or for subsequent analysis including prioritizing which devices to firmware update, locations to refresh, or devices to repair.
- The information includes specific data that varies by widget, but typically includes the device’s Name, Model, Location, Server, IP Address, Serial Number and MAC Address.
- Warranty information
- When the STEP Partner ID is known and associated with the organization (either by the partner creating the org or by the customer inviting the STEP Partner), the remaining warranty will be presented. Until then, devices will appear as having Unknown Warranty.
- Role-based access control for DMPro users
- A user must be explicitly given permission to access DMPro. The role can be Super Manager (there can be only one), Manager (who can add other managers or engineers), or Engineer who can be assigned tasks.
- License Widget content
- The License Widget breaks out Expired, Expiring Soon, +30 Days valid licenses, Unlicensed devices
- Location-specific dashboards
- When a specific location is selected, the Firmware, License, and Warranty widgets reflect only the devices assigned to that location
RESOLVED ISSUES
- Not applicable
DEVICE COMPATIBILITY AND INTEGRATIONS
- Not applicable
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Version 1.5.0
RELEASE DATE: 10-15-2024
IMPORTANT
This is the initial launch version of DMPro.
For support on using this solution please visit https://hanwhavisionsupport.com/search?query=DMPro
SUMMARY
This is the launch version of DMPro, part of Hanwha Vision Cloud.
DMPro tracks the health of key components in your Hanwha Vision video systems across many locations securely via the cloud. It also enables you to track the imminent expiration of software licenses, and update camera firmware.
- Health monitoring: Monitor the health of Hanwha Vision cameras, WAVE servers, and storage.
- Firmware management: Identify devices that need firmware updates, incorporating new features, bug fixes, performance improvements, and cybersecurity enhancements. Schedule updates to maximize uptime and minimize disruption.
- License management: Track software licenses assigned to specific cameras, and proactively renew them to maximize uptime.
- High accessibility: DMPro uses the secure cloud for high availability and remote access from anywhere.
NEW FUNCTIONALITY
- Navigating locations along with summary information per location
- Server status information for WAVE servers and DM Bridge servers
- Storage status information for WAVE servers
- Camera status information
- Firmware management, including
- Series or in parallel
- Either updating from the Hanwha Vision repository or from the user’s local machine
- Updating immediately or at some scheduled time
- Completely automated updates
- License management
- Notification center
- New notifications / tasks
- Assigning, accepting, and resolving tasks
- E-map for a map-based view of device health across locations
- Devices
- Cloud portal devices, including Direct-to-Cloud and DM Bridge cameras
- WAVE Sync accounts, including the ability to define the WAVE server’s geographic location
- Logs including
- User – for tracking user activities such as who initiated firmware updates
- Device – for tracking device-level activity such as firmware updates, claiming and licensing devices
- Task - for tracking the events that appear in the Notification Center
- User management
- Adding and removing users and their associated role within DMPro
- Notification settings, to opt in for email or web push notifications as a user preference
- Dashboard configuration – to include or exclude various DMPro dashboard widgets including
- Servers
- Storage
- Cameras
- Firmware
- Licenses
RESOLVED ISSUES
- Not applicable
DEVICE COMPATIBILITY AND INTEGRATIONS
- DMPro health monitors:
- DM Bridge servers and DM Bridge cameras
- Direct-to-Cloud cameras
- WAVE servers, WAVE storage, and WAVE cameras via WAVE Sync
- DMPro can update:
- DM Bridge software
- DM Bridge camera firmware