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Learning CenterVersion 2.13.04
RELEASE DATE: 12-18-2025
This release improves CloudConnector stability, event processing reliability, analytics support, and Best Shot handling, while delivering security updates and expanded device compatibility.
For further details, see OnCloud: What cameras are supported?
NEW FUNCTIONALITY
- Improved CloudConnector connectivity for certain subdomain configurations.
- Improved overall device connectivity stability to the cloud.
- Expanded support for Best Shot events and image delivery for direct-to-cloud cameras.
- Enhanced support for object detection and re-identification metadata in event processing.
- Improved multi-channel and multi-event handling for analytics and AI-driven events.
- Enhanced logging and diagnostics to improve monitoring and troubleshooting.
- Improved onboarding and communication handling for CloudConnector services.
- Improved compatibility with select third-party and supported camera models.
- Expanded object detection support for additional camera models and categories.
- Security enhancements and third-party dependency updates.
RESOLVED ISSUES
- Resolved issues that could cause CloudConnector restarts or crashes in specific scenarios.
- Resolved issues affecting analytics availability and event processing reliability.
- Resolved issues affecting live view, playback, and analytics on specific devices.
- Improved MQTT connection handling and recovery in edge-case disconnect scenarios.
- Improved handling of motion-based event buffering and delivery during intermittent connectivity.
- Enhanced WebSocket connection handling to improve stability across multiple channels and events.
- Improved system behavior when configuration or location changes occur.
- Improved system stability and recovery behavior under network and service interruptions.
- Improved handling of data channels to reduce delays and prevent processing stalls.
- Improved reliability and performance of real-time event, snapshot, and metadata delivery.
Version 2.11.04
RELEASE DATE: 11-3-2025
RESOLVED ISSUES
- Improved HTTP Enablement During Onboarding.
o An enhancement has been made to improve the onboarding process for Hanwha cameras using Cloud Connector. Previously, in rare cases where a device was reset to factory settings and the user did not immediately set a password, HTTP requests made via UDS could fail with a 403 error. With this update, Cloud Connector now automatically enables HTTP during onboarding to ensure a smooth connection and prevent onboarding failures after a factory reset.
Version 2.11.02
RELEASE DATE: 9-19-2025
NEW FUNCTIONALITY
- Support of multi-sensor, multi-directional camera models for Edge recording and Direct Cloud recording.
- Recording and playback performance enhancements (P-Series, X-Series Cameras).
- Improved error handling and messaging of MicroSD Cards.
- Ability to manage Wisestream settings.
- Improved messaging for when a camera model is not supported by OnCloud.
- Improved messaging for when a non-compatible SD Card is being used for Edge recording.
- Set video profile settings based on the resolution capability of the Camera.
RESOLVED ISSUES
- Performance and scalability improvements.
- Camera intermittently reboots.
- Improvements to firmware updates stability.
- CloudConnector version is not displayed for some cameras.
SUPPORTED MODELS
The following Camera models are now supported for both Edge Recording and CloudCVR:
- PNM-C16083RVQ
- PNM-C19183RVTP
- PNM-C32083RQZ
- PNM-C32083RVQ
- PNM-C34044RQPZ
- PNM-C16013RVQ
Version 1.9.3
RELEASE DATE: 5-16-2025
NEW FUNCTIONALITY
- Improved update availability messaging.
- Improved Event Snapshot updates.
- General big fixes and reliability enhancements.
Version 1.4.5
RELEASE DATE: 10-15-2024
IMPORTANT
This is the initial launch version of the CloudConnector application, which runs on compatible Hanwha Vision cameras.
For instructions on how to install the CloudConnector app please visit
NEW FUNCTIONALITY
- Connects compatible cameras directly to Cloud Portal
- Conveys video, metadata, and health information
- Supports firmware updates
RESOLVED ISSUES
- Not applicable
DEVICE COMPATIBILITY AND INTEGRATIONS
- SightMind and OnCloud
- DMPro for health monitoring only
- For more information on compatibility please visit https://support.hanwhavisionamerica.com/hc/en-us/articles/26263919259035-Hanwha-Vision-Cloud-Product-Compatibility