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This article provides instructions for how to integrate and manage WAVE systems with HealthPro.
Integrating HealthPro
Existing WAVE Sync Account
If you have an existing WAVE Sync account attached to your HealthPro, remove it by:
- Log into HealthPro with username and password.
- Select Settings > Devices.
- Log out of your WAVE Sync account.
Existing HealthPro Bridge
If you have an existing HealthPro Bridge managing cameras independently and in parallel with a WAVE recorder, they must be removed from the system first.
To remove the cameras:
- Log into HealthPro with username and password.
- Select the HealthPro Bridge cameras from HealthPro and click Unclaim.
- Remove each HealthPro Bridge camera from the Organization from within Cloud Portal.
Integrating HealthPro Bridge
To integrate HealthPro Bridge to a WAVE recorder:
- If necessary, download and install HealthPro Bridge v1.6.0. If you already have v1.1.18, it automatically updated overnight.
- If necessary, configure HealthPro Bridge with the Organization informatio in Cloud Portal, and onboard the HealthPro Bridge into Cloud Portal. If you already have an operational HealthPro Bridge, it is already onboarded within Cloud Portal.
- In HealthPro Bridge, scan the network and add the WAVE server (v5 or later) to Cloud Portal.
NOTE: At this point, there is no further work to be done within HealthPro Bridge
– everything else is done in the cloud. This is important for those who need
VPN access or be physically on-site to gain network access.
- In Cloud Portal Devices, find your HealthPro Bridge and click Scan Network.
- Click on the WAVE server to add (onboard) it to Cloud Portal.
- In Cloud Portal Devices, find and expand your HealthPro Bridge, select the WAVE server, and click Scan Network.
- Select the cameras to be added (onboarded) to Cloud Portal.
The HealthPro Bridge, the WAVE server and its cameras should now be fully onboarded and visible within Cloud Portal.
- Claim the WAVE server and its cameras in HealthPro.
Basic camera health monitoring can now be performed, even without a license.
- Attach a HealthPro license to each camera for more comprehensive monitoring and management.
- Multi-sensor cameras require one license per sensor.
- A license is not required for monitoring a WAVE server.
- Only HealthPro Bridge-compatible cameras may be added.
- These are Hanwha Vision devices that are Wisenet 5 or newer, use SUNAPI 2.6.0 or newer.
- It now also includes AXIS devices that are VAPIX v1.0 or newer (compatibility testing is strongly recommended for each model).
- A total of 200 devices may be added to each HealthPro Bridge. This total is the sum of the number of WAVE servers and cameras.
- Multi-sensor cameras require one license per sensor.
NOTES: If the HealthPro Bridge and WAVE sub-cameras are not on the same network
or cannot be accessed directly from HealthPro Bridge, the correct serial information
of the camera cannot be obtained. Thus, warranty information cannot be displayed
in the warranty dashboard.
Installing HealthPro Bridge on the WAVE server may degrade the performance of
HealthPro Bridge. Installing HealthPro Bridge on the WAVE appliance may also cause
HealthPro Bridge to not work properly depending on the OS and WAVE version on the
machine.