Warranty Check
Wisenet Device Manager
Accessory Mount Selector
Wisenet WAVE System Calculator
Wisenet Tools
Cybersecurity
Installation Simulator
Technology Partners
Learning CenterVersion 1.9.0
RELEASE DATE: 12-18-2025
SUMMARY
This update delivers new features, bug fixes, usability improvements, and design updates in parts of the platform.
NEW FEATURES
- Launched a refreshed user interface design with improved navigation and layout.
- Added support for searching shock, defocus, and tampering events.
- Improved cloud recording reliability in backup recording scenarios.
- Mobile notifications are now delivered only while logged into your account.
- Updated improvements when activating and adding licenses.
- Updated the “Camera Details” label to “View Camera.”
- Improved date reset behavior when clearing filters on the Event Dashboard.
- Improved consistency in Incident Evidence clip behavior.
- Enhanced access to Two-Factor Authentication (2FA) settings within Account Settings.
- Improved consistency between organization 2FA settings and user authentication.
- Added support for device onboarding using ConfigPro.
- Continued improvements to audit logging for system and user activity.
- Simplified self-created account verification by removing the First/Last Name prompt.
- Improved handling of push notifications for users with access to multiple Organizations.
- Users are now automatically signed into the last Organization they accessed.
- Added the ability for users with access to multiple Organizations to switch between Organizations.
- Users can now view all Organizations they have access to and easily switch between them.
- Improved user management; adding an existing email address to multiple Organizations.
- Improved user access handling when a Customer Organization is removed.
- Expanded Best Shot feature support across all direct-to-cloud camera models.
RESOLVED ISSUES
- Fixed issue with fisheye dewarp resolution image quality.
- Fixed issue with multi-view overlay controls not showing correct options.
- Fixed an issue where Camera Details calendar date searches shows the wrong day.
- Updated time and date format for “User Login” reports.
- Fixed missing save option when creating tags with special characters.
- Fixed audio streaming on Safari for CGR connected devices.
- Fixed an issue preventing invitations for email addresses containing a dash (-).
- Fixed an issue where recording status was incorrectly shown in Multi-View.
- Improved accuracy of the mobile app notification badge counter.
Version 1.8.2
RELEASE DATE: 9-26-2025
HOTFIX
This update resolves an issue preventing the Send Invitation button from enabling when a domain name includes a hyphen.
Version 1.8.1
RELEASE DATE: 9-19-2025
SUMMARY
This release includes improvements to usability, new features, bug fixes, and support of multi-sensor, multi-directional camera models.
NEW FEATURES
- Support of multi-sensor, multi-directional camera models for edge recording and direct cloud recording.
- Object Detection and Intelligent Video Analytics now available in the Cloud.
- Improved performance and management of Clip creation.
- Better messaging when removing a Clip.
- Improved audit logging when updating or removing evidence from Incidents.
- Improved usability for managing Camera settings.
- Ability to manage Wisestream settings.
- Improved messaging for when a camera model is not supported by OnCloud.
- Improved messaging for when a non-compatible SD Card is being used for edge recording.
- Better delineation of removed users that contributed to an Incident.
- Added Recording status to multi-view for better visibility of recording issues.
- Automatically set default video settings based on Camera resolution and capabilities.
RESOLVED ISSUES
- Recording and playback performance enhancements and bug fixes.
- When moving the timeline for playback, the video sometimes starts at a time later than specified time.
- The object size, after being set, intermittently displays the previous value when re-entering the popup.
- The playback timeline is not being updated correctly, causing the video to stutter.
- In multi-view, the recording status is not displayed when you hover the mouse over a camera tile.
- Camera intermittently reboots.
- Selectors for adjusting recording bitrate intermittently do not work.
- Live video is not displayed on QNF-C9010.
- Location Address is not always visible.
- Improvements to firmware updates stability.
- PTZ option is sometimes available on non-PTZ cameras.
- When creating a Schedule with all days of the week, the order of the days is not correct.
- In the Customer account, the Share and Location sections appear before selecting the User Role while creating a user.
- Changing the Time Range in Time and Cancel does not revert to the original time.
- Intermittent issues when creating or editing users for a Customer organization from a Partner account.
- “Retry" phrase is not exposed when a network error occurs.
- Improvements to managing audio configuration.
- Device Information does not expose the offline status pop-up when the device is offline.
- Device Name is not synchronizing between device settings and camera settings when renaming a device.
- CloudConnector version is not displayed for some cameras.
- When filtering by “Open”, “Re-Opened”, incidents are not shown in the list.
- Timeline sometimes doesn't load when changing the timeline display unit.
- IOS sometimes crashes when using Dewarp in full screen on fisheye camera with 2-finger gesture.
- Save button is enabled even when there are no changes in Edit Customer.
- Entering a valid address at the time of registration, intermittently results in an error.
- Sorting intermittently not working correctly on Clips page.
- After activating the 30-day trial license, the message 'No License attached' appears when playing back video.
- Camera settings menus are intermittently not activated after attaching license.
- Notification snapshots are intermittently missing.
- After 30 minutes of remotely connecting to a camera, the session expiration pop-up is not displayed.
- Restarting camera, upgrading CloudConnector or upgrading camera firmware can sometimes cause SDCard to go into a Needs Reformat state.
SUPPORTED MODELS
The following Camera models are now supported for both Edge Recording and CloudCVR:
- PNM-C16083RVQ
- PNM-C19183RVTP
- PNM-C32083RQZ
- PNM-C32083RVQ
- PNM-C34044RQPZ
- PNM-C16013RVQ
Version 1.8.0
RELEASE DATE: 9-3-2025
SUMMARY
This release includes improvements to camera installation, usability, new features, bug fixes and support of additional camera models.
NEW FEATURES
- Camera Installation Improvements:
- Automatically set DNS and NTP.
- Automatically remove and replace legacy Camera profiles.
- Improved Cloud end point connectivity validation and messaging.
- Identify and restrict access to non-supported Camera models.
- Multiview Camera playback available in standard quality to conserve bandwidth.
- Reduced latency when viewing video history on all platforms.
- Administrators no longer have to manually create rules to be alerted of changes in Edge storage status.
- Ability for Customers to control access and allow Technicians to view recorded footage.
- Display number of available HQ recording days in camera storage settings for Edge recording.
- Usability improvements when creating clips and adding clips to incidents.
- Fisheye de-warp controls available in Multiview.
- Begin playback of an event on the Camera timeline 3 seconds prior to the start of the event.
- Object filter options dynamically change based on the capabilities of the Camera.
- Fisheye de-warp and PTZ controls are more easily accessible on multi and single camera views.
- Accessing and managing Locations is available in both list view and map view.
- Incident Management: Ability to filter incidents by locations, areas, Contributors, Date and Tags.
- Incident Management: Ability to remove and delete a clip and documents from an Incident.
- Incident Management: Ability to edit and remove comments on Incidents.
- Incident Management: Ability to permanently remove an incident.
- Incident Management: Ability to restore an incident within 30 days of being moved to recycle bin.
- Incident Management: Clearly identify inactive users vs. active users in Contributors listing.
- Improved messaging when an underlying recording is not available for an event.
- Ability to playback from cloud recordings when video is unavailable in local storage.
- Default video profile settings are set based on the resolution capability of the Camera.
- Improved messaging for Push notifications.
- Improvements to Analytics settings.
- Enhanced permissions for managing bandwidth and Edge storage calculators.
- Improved validation feedback when submitting license keys.
RESOLVED ISSUES
- Multiple backend performance and scalability improvements.
- When a notification is received and user is logged out on that device, the notification takes the user to the camera list and not the timeline.
- Camera screen intermittently turns black.
- Reduced frequency of missing snapshots.
- Camera view in device settings appears to be clickable but is not functional.
- Loading and playback “spinners” are not aligned.
- Recordings for recent events are sometimes not available for playback.
- Updating CloudConnector to 1.9.3 requires rebooting.
- Firmware update message should be available after clicking 'here' link when a CloudConnector or Device firmware update is available.
- Locked users are able to reset password when account is locked.
- Reduced latency when viewing archive video (all platforms).
- Events: Vehicle icon is different in Android, iOS apps & Web.
- Mobile Apps_Web - Device management - 'View Details' link format is inconsistent when camera is not added under CGR.
- For browsers that do not support H.265 playback, the message explaining the reason for playback failure is not displayed on the clip playback screen.
- Latest comment under Clips' detail page should be on the top off the list.
- When clip finishes processing UX should update automatically.
- For some camera models, events are not always being retrieved.
- Upgrading Camera firmware causes some devices to go offline.
- When clip finishes processing UX should update automatically.
- Line crossing events are duplicated.
- Automatically scale map view to show viewable locations.
- License expiration does not consider license grace period.
- View shows no data when rearranging tiles in multi-view.
- UI should update in real time when clip finished processing.
- Drop downs on the clip page are of the wrong size.
- Name on the event thumbnail is not consistent with the location name of the filter.
SUPPORTED MODELS
The following Camera models are now supported for both EdgeRecording and CloudCVR:
- XNO-A8084R
- XND-8084R
- XNV-A8084R
- XNO-A9084R
- XND-A9084R
- XNV-A9084R
- PNO-A7082RV
- PNO-A7082R
- PNO-A7082RZ
Version 1.7.0
RELEASE DATE: 7-02-2025
SUMMARY
This release includes improvements to usability and bug fixes.
NEW FUNCTIONALITY
- Improved pop-up and messaging for user sessions active beyond 30 minutes
- Enhanced automation and messaging for camera installation
- Option to view live video in High or Standard Quality (HQ/SQ)
- Improved aspect ratio handling based on camera model in single and multi-view
- UI consistency enhancements
- Ability to view locations in a list view with improved scalability
RESOLVED ISSUES
General bug fixes and performance improvements
Version 1.6.0
RELEASE DATE: 6-10-2025
SUMMARY
This release includes improvements to usability and bug fixes.
NEW FUNCTIONALITY
- Events View Improvements
- Date Divider added to separate events by day
- Tool tip added to the Date Fields
- Improved Remaining Days Calculation for Licenses
- Improvements to Edge Recording Storage Estimates
- Streamlined Passkey Login when Passkey is configured
- Device proxy support added for additional camera models
RESOLVED ISSUES
- Warning when displaying Google Maps
- Performance enhancements in timeline display
- Reduced retransmission during live streaming
- Native camera aspect ratio is now used during live streaming
- General bug fixes and reliability enhancements.
Version 1.5.0
RELEASE DATE: 5-16-2025
SUMMARY
This release includes improvements to usability and bug fixes.
NEW FUNCTIONALITY
- Added support for Passkeys for user login.
- Event View Improvements
- Added new sort options
- Added new thumbnail size options
- Added Intrusion Detection
- De-warp on Mobile
- Added support for de-warping snapshots.
- Added Support for Fisheye camera in de-warp in Landscape on iOS
- Added Support for PTZ camera de-warp in Landscape on iOS
- Added links to download the mobile applications from the web client
- Added option to view by hours in the timeline
- Added Help in the Navigation Menu on Mobile Apps
RESOLVED ISSUES
- Added support for Android 15 (Android 11 is no longer supported)
- General bug fixes and reliability enhancements.