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Learning CenterApplies to: WAVE Mobile App
Summary
This article provides instructions for changing the log level and collecting WAVE Mobile debug logs on iOS devices via Windows or MacOS.
Collecting Debug Logs via iOS
Windows
To collect debug logs via iOS:
- Close the WAVE Mobile app.
- Download and install a 3rd party tool for Windows PC to grab the iOS device log (for example: 3uTools).
- Connect the iPhone or iPad with WAVE Mobile installed to the Windows PC via a USB cable.
- Be sure the iOS device is unlocked and the computer is trusted.
- Open 3uTools and click Toolbox > Realtime Log to get the Console logs.
- Launch the WAVE Mobile app and take note of the time.
- Long press the version number for 10 seconds and confirm VERBOSE Log Level is enabled.
NOTE: If there is an issue during the stream playback, connect to
the Wisenet WAVE system and view the camera’s stream. If you
experience a cloud connectivity issue, wait for at least one minute
after the unreachable flag appears on the cloud system. Repeat the
scenario several times to make sure the issue can be reproduced. - Close the app and note the stope time.
- On your PC, ensure the log covers the desired time range. If not, clean the log entries and repeat steps 6-8.
- Copy all the console logs and share them with the Technical Support team for further investigation.
MacOS
To collect debug logs via iOS:
- Close the WAVE Mobile app.
- Connect the iPhone or iPad with WAVE Mobile to the Mac via a USB cable.
- Be sure the iOS device is unlocked and the computer is trusted.
- Navigate to the /Applications/Utilities/ directory and open the Console app.
- From the Console app sidebar, navigate to the Devices section and select the iPhone or iPad connected to the Mac.
Console log data will begin showing up immediately for the connected iOS device.
- Launch the WAVE Mobile app and take note of the time.
- Long press the version number for 10 seconds and and confirm VERBOSE Log Level is enabled.
NOTE: If there is an issue during the stream playback, connect to
the Wisenet WAVE system and view the camera’s stream. If you
experience a cloud connectivity issue, wait for at least one minute
after the unreachable flag appears on the cloud system. Repeat the
scenario several times to make sure the issue can be reproduced. - Close the app and note the stope time.
- On your PC, ensure the log covers the desired time range. If not, clean the log entries and repeat steps 6-8.
- Copy all the console logs and share them with the Technical Support team for further investigation.