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Learning CenterApplies to: Cloud Portal
Summary
When managing new users in Cloud Portal, it is possible to accidentally use the wrong email address. Email addresses cannot be edited, so the user must be deleted and re-invited using the correct address.
When an incorrect address is used to invite a Customer Super Admin to a customer org:
- If it was issued by a STEP Partner, they should remove the customer org and recreate a new customer org.
- If it was issued by a customer, they should simply create a new customer org.
This article provides instructions on how to handle an incorrect email address when adding a user.
Correcting the Address
Customer Correction
If a customer enters the wrong email address:
- Sign in to your Cloud Portal account.
- Click Users.
- Click on the user whose email address was entered incorrectly.
- Click Remove User.
- Enter the correct email address and add the user.
Partner Correction
If a super administrator of a customer organization created by a partner is incorrectly invited:
- Sign in to your Cloud Portal account.
- Click ... for the customer organization.
- Click Edit organization.
- Click Remove organization.
The customer organization and the invited customer super admin are removed together.
NOTE: If the super admin of the invited customer organization does not activate
the account, the partner can remove the customer organization.
If super admin is not enabled, no users or devices can be added. - Create a new customer organization and invite its super admin again.