How to add a Hanwha camera to Genetec Security Center SaaS

Applies to: Q AI and T AI series cameras with firmware version 2.22.04 or higher

Summary

This article provides instructions for adding a Hanwha camera to Genetec Security Center SaaS.

For information about integrated models, refer to the Compatible Device List for Genetec Security Center SaaS.

Video

Prerequisites

Before starting the steps in this article:

1. Open Wisenet Device Manager.
   
   
   
   
2. Double-click the desired camera.
   
   
3. Enter your username and password.
   
   
4. Make sure the listed firmware version for the camera is 2.22.04 or higher.
   
   
5. Download Cloud Connector Camera Application for Genetec SaaS.

Adding a Hanwha Camera to Genetec Security Center SaaS

To add a Hanwha camera to Genetec Security Center:

1. Enter the camera’s IP address in a web browser (preferably Chrome) and press Enter.
   
   
2. Enter the known credentials of the camera and click sign-in.
   
   
3. Click the Gear () icon at the top of the camera screen.
   
   
4. From the navigation bar on the left, click System > Upgrade / Restart.
   
   
   
   
5. Next to Software, make sure the camera firmware version is 2.22.04 or higher.
   
   
   
   
6. If needed, download the latest firmware version at https://hanwhavisionsupport.com/.
   
   
7. In the navigation bar, click Basic > Date & Time.
   
   
8. In the Time zone section, select the local time zone from the drop-down menu.
   
   
9. In the System time setup section, select the Synchronize with NTP server radio button (recommended).
   
   
   
   
10. In the navigation bar, click Open platform > Open platform.
    
    
11. Install the Cloud Connector Camera Application, then click Go App.
    
    
    
    The Serial number and User Secret code to enroll the camera to Genetec Security Center SaaS displays.
    
    
    
    
12. Write down the Serial number and User Secret code. This will be needed in Step 17.
    
    
13. Log in to Genetec Security Center SaaS.
    
    
14. Click Add Device.
    
    
    
    
15. Under Select a type of hardware, click Camera.
    
    
    
    
16. Under Choose an enrollment method, click Direct-to-Cloud.
    
    
    
    
17. Select Hanwha as the camera manufacturer, then enter the Serial number and User Secret code from Step 12 and click Continue.
    
    
    
    
18. Under Configure hardware, enter the camera Name and select a Recording profile from the dropdown menu, then click Continue.
    
    
    
    It will take a couple of minutes to connect the camera.
    
    
    
      

         When the camera is connected, you should be able to check live stream as above.