HealthPro: Managing Hanwha Vision NVRs and their Cameras

Applies to: HealthPro Bridge

Summary

HealthPro can use HealthPro Bridge to monitor the status of Hanwha Vision NVR cameras, as well as the NVR itself. However, the HealthPro Bridge cannot run on the NVR itself, and must be running on a compatible Windows or Linux PC/server on-prem.

Basic camera health monitoring is reported via the NVR, but for premium services such as firmware updates, warranty information, and device rebooting, HealthPro Bridge must have direct access to the camera network or your NVR must support the bypass command.

Onboarding an NVR and Cameras

To onboard an NVR and camera:

1. Use the HealthPro Bridge web UI to scan for the network by selecting Manual > NVR.
   
   
2. Add the NVR to Cloud Portal.
   
   
3. Log into Cloud Portal.
   
   
4. In Cloud Portal, select Devices.
   
   
5. Select your HealthPro Bridge.
   
   
6. Click Scan Network to find and add the NVR and its cameras.
   
   
   
   The NVR and its cameras are now in Cloud Portal and need to be claimed and licensed in HealthPro.
   
   
7. In HealthPro, select Settings > Devices > Cloud Portal.
   
   
8. Claim the NVR and cameras and license them.
   
   

Monitoring an NVR and Cameras

To monitor an NVR and cameras:

1. In the HealthPro dashboard, select a location to view information about the NVRs and cameras.
   
   NVRs report their online/offline status, storage capacity, and utilization.
   
   
2. In the HealthPro dashboard, select Cameras to view their online/offline status, SD storage status, whether AI rules are configured, and the number of open apps that are installed.
   
   
3. In the main HealthPro dashboard, select Servers to view the NVR online/offline status, storage, and network bandwidth details.
   
   

   NOTE: NVRs do not report their CPU and RAM utilization, so these are presented as 
   0% or N/A. Select the NVR to see more details.

   
   
   
   
   
   
   
4. Scroll down the NVR’s details page to reboot the NVR.