HealthPro: PoE Power Cycling Cameras via an Allied Telesis Network Switch

Applies to: HealthPro Bridge

Summary

HealthPro can use HealthPro Bridge to Power over Ethernet (PoE) power cycle a licensed camera connected to an Allied Telesis managed network switch. This hard reboot complements the soft reboot feature, which requires the camera to be responsive.

The HealthPro Bridge cannot run on the network switch itself and must be running on a compatible Windows or Linux PC/server on-premises, with direct access to the camera network.

This is not a network management tool. It does not provide any other capabilities other than PoE cycling a licensed camera. To connect the PoE switch to the HealthPro Bridge, set up the SNMP v2c protocol on the PoE switch and share this information.

The feature only supports HealthPro-licensed cameras, which includes Hanwha Vision and AXIS.

Onboarding an Allied Telesis Network Switch

To onboard an allied telesis network switch: 

1. Use the HealthPro Bridge web UI to scan the network by selecting Manual > Allied Telesis.
   
   
2. Add the Allied Telesis to Cloud Portal.
   
   
   
   
   
   
3. Log in to the switch’s web GUI as an admin.
   
   
4. Select Network Services > SNMP.
   
   
5. Select the SNMPv1 / SNMPv2c tab.
   
   

   NOTE: HealthPro Bridge uses SNMP v2c community strings.

6. Add or confirm that there is a public community with Read/Write permission.
   
   
   
   
7. In Cloud Portal, select Devices.
   
   
8. Select your HealthPro Bridge and click Scan Network to find and add the switch.
   
   
9. Select HealthPro > Settings > Devices > Cloud Portal to claim the switch.
   
   

   NOTE: Switches do not use HealthPro licenses.

   
   

PoE Power Cycling a Camera

There are two ways to PoE power cycle (hard reboot) a camera via HealthPro: through the camera, and through the switch. 

Rebooting through the Camera

To power cycle through a camera:

1. In the main HealthPro dashboard, select the camera.
   
   The camera details page appears.
   
   
2. Scroll to +Reboot.
   
   
3. Click + Reboot.
   
   
4. Select PoE Reboot.
   
   
   
   
   
   The camera reboots. 

Rebooting through the Switch

To power cycle through a switch:

1. In HealthPro, select Settings > Devices > Cloud Portal.
   
   
2. Select the network switch to reveal some key information about the switch.
   
   
   
   
   
3. Scroll down to view the list of associated cameras, and whether PoE Mode is enabled.
   
   
   
   
4. Select a camera to see its Details.
   
   
   
   
5. Scroll to +Reboot.
   
   
6. Click + Reboot.
   
   
7. Select PoE Reboot.
   
   
   
   The camera reboots.