HealthPro: Camera appears offline due to WAVE's license expiration

Applies to: All HealthPro

Issue Summary

When connecting a WAVE server to HealthPro via HealthPro Bridge, cameras may appear offline regardless of their actual camera status.

Resolution

This issue occurs when your WAVE channel license expires. Therefore, connect directly to the WAVE server to check your WAVE license status.

NOTE: WAVE is the VMS responsible for the cameras, including 
their names. When a name changes, HealthPro Bridge immediately 
detects it. Through this live HealthPro Bridge–WAVE integration, 
HealthPro Bridge pulls in status information. The bridge 
communicates directly with the camera only for functions not 
supported by WAVE, such as firmware upgrades.