OnCloud: How do I delete an incident?

Applies to: OnCloud

Summary

This article explains how to delete an incident.

For information on creating an incident, see OnCloud: How do I create an incident?

For information on closing an incident, see OnCloud: How do I close an incident?

Deleting an Incident

To delete an incident:

1. Log in to Cloud Portal.
   
   
2. Navigate to OnCloud.
   
   

3. Click  Incidents.
   
   

4. To find the incident to delete, search for the incident in the Search box, scroll the list of incidents, and filter by Contributors, Tags, and Incident Date. You can also filter by Status and by Location & Areas.
   
   
5. By the appropriate incident to delete (in this case, Test Incident #2), click the three-dot menu.
   
   
   
   
6. Click Delete.
   
   

   NOTE: A closed Incident cannot be deleted. Re-open the Incident to delete 
   the incident from the system. Alternatively, click the incident to open it, 
   click the three-dot menu, then click Delete. 

   
   
   
   
7. In the Delete Incident dialog, click Delete to delete the incident, or click Cancel to return to the incident.
   
   
   
   

   NOTE: Deleted incidents remain in the system for 30 days before being 
   permanently deleted. This is reflected in the incident status as 
   Pending Deletion, followed by the number of days before the incident 
   is permanently deleted.

   
   
   
   

Restoring a Deleted Incident

A deleted incident can be restored within 30 days of deletion. 

To restore a deleted incident: 

1. Locate the deleted incident using steps listed in Deleting an Incident.
   
   
2. Open the deleted incident and click Restore Incident.
   
   The incident is restored and the status is set to Open.