OnCloud: How do I perform a factory reset of a device?

Applies to: OnCloud

Summary

This article provides instructions for using OnCloud to reset to the device to its original factory settings.

Resetting the Camera to Factory Settings

To reset the camera:

1. Log in to Cloud Portal.
   
   
2. Navigate to OnCloud.
   
   
3. Click the Building icon at the top right.
   
   
   
   
   
   

   NOTE: If you do not see this icon, you do not have 
   permission to view the dashboard.

4. In the Devices section, click Manage.
   
   
   
   

   This opens the list of camera hardware.
   
   

    

5. Find the camera to reset, then click the  Gear  icon.
   
   
   
   

6. On the Device Management page, click Factory Reset.
   
   
   
   
   
7. Click Reset to Factory Default to begin the reset.
   
   
   
   

8. Reinstall the OnCloud firmware (see OnCloud: How do I update camera firmware?).
   
   

    

9. After the OnCloud firmware is installed, on the Device Management page, click Reclaim Device.
   
   

   NOTE: On the Device Information page, if the status remains as Claiming 
   for more than 5 minutes, restart the device, and then reclaim it.