HealthPro Bridge: How to Resolve Issues with Incorrect Device Status and Data Consistency

Applies to: HealthPro Bridge

Issue Summary

If the time on the PC where HealthPro Bridge is installed is not set to automatic or is different from the time zone of the HealthPro Bridge location registered in the portal, the device status may be displayed incorrectly or data consistency may be affected. This article describes how to resolve issues with incorrect device status and data consistency due to time setting errors on the PC where HealthPro Bridge is installed.

Resolution

To resolve time setting errors:

1. Set the time zone of the computer and location of the Cloud Portal to which HealthPro Bridge belongs to the same time.
   
   

   NOTE: Use the computer's time as automatic setting, or if you must set it 
   manually, set it to the correct time.

2. Check or edit your time zone in the Locations menu in Cloud Portal.
   
   
3. For Windows, set the time mode by selecting Start > Settings > Time & language > Date & time.