Wisenet Viewer: How to Reset a Lost Password on Windows

Applies to: Wisenet Viewer, Windows

Issue Summary

The admin user password for the local installation of Wisenet Viewer is lost and must be reset. This article provides instructions for resetting a lost password in Windows.

NOTE: This also deletes any added NVRs and custom channel names. It does not 
change the logins or settings on the NVRs themselves. To reset a password to an 
NVR, see How to factory reset your NVR password.

Resolution

To reset the password:

1. If Wisenet Viewer is running, close it.
   
   
2. Select the Windows Key + E. 
   
   
3. Navigate to C:\Users\Public\Documents\WisenetViewer.
   
   
4. Delete the management.sqlite file.
   
   
5. Run Wisenet Viewer.
   
   
6. Agree to the EULA prompt and create a new admin password.
   
   
7. Save the password in a secure location.
   
   

   Recommended: After you add your NVRs, select Settings > Maintenance, and 
   create a Backup.