Avigilon: How to Fix Connection Issues with Hanwha Spaceship and Barcode Cameras

Issue Summary

You are having connection issues with a Hanwha Spaceship or Barcode camera.

Resolution

To ensure proper connection: (perform the following directly on the ACC server itself.)

1. Stop the ACC Server. 
   
   
2. Run Notepad++ or Notepad with Administrator privileges. 
   
   
3. Edit the VmsDaemonConfig.cfg file typically located in C:\Program Files\Avigilon\Avigilon Control Center Server 
   
   For ACC 8 Unity, look in C:\Program Files\AvigilonUnity\Avigilon Unity Server\ 
   
   
4. Add the following lines inside the <Root> section: 
   
   <DevClient> 
             <DeviceDriverOnvif> 
                       <ConfigItem name="ForceOldMediaService" type="Boolean" value="1"/> 
             </DeviceDriverOnvif> 
   </DevClient> 
   

   IMPORTANT: This code is for use with PNM-C4404RQPZ and older 
   spaceships as well as the new barcode camera (TNS-9050IBC). 
   If you do not insert this code, the camera will never connect 
   to ACC. This has been tested on ACC 7 and 8. 

5. Save the file.
   
   
6. Restart the ACC Server to apply the changes.