Warranty Check
Wisenet Device Manager
Accessory Mount Selector
Wisenet WAVE System Calculator
Wisenet Tools
Cybersecurity
Installation Simulator
Technology Partners
Learning CenterSummary
As of January 1st 2026, Hanwha Vision will globalize our support system. This move will allow us to provide more accurate information as well as a simplified technical support experience.
This article outlines the upcoming changes to Hanwha Vision's support system, including ticket data resets, account deletions, and updates to the ticket submission process. Please carefully read this article to understand how you may be impacted.
Upcoming Transition and Changes
Historic Ticket Data
Effective Date: January 1, 2026
All historic ticket data will be archived, and agents will no longer have access to previous tickets.
Action Required: If you need access to historic ticket data, submit a formal request through the technical support ticketing system by December 31, 2025 specifying the information required and the reason for the request. We will do our best to fulfill requests made by this date.
User Accounts
Effective Date: January 1, 2026
Accounts with no activity for more than four years will be deleted.
Action Required: Review your account activity to ensure important accounts are maintained.
Open / Unresolved Tickets
Transition Period: December 31, 2025 – January 15, 2026
Action Required: Any unresolved tickets submitted before December 31, 2025, need to be worked on and resolved by January 15, 2026. After this date, you will only be able to submit support tickets to the following environments and email addresses.
Knowledge Base / Help Center
Effective Date: January 1, 2026
As part of this transition, we will be migrating our Knowledge Base to a global platform. This migration is a longer-term project, with completion expected in the second half of 2026.
Action Required: Please check back for updates. This article will be updated with more details as the migration progresses.