Cloud Portal: How to Invite Users Already in Other Organizations

Applies to: All Cloud Portal

Summary

Customer Super Admins, Customer Admins, and Installers of a Customer ORG can invite users via the Add user function on the Users page. This article explains the process for using the Add user feature to invite users who already hold an existing Hanwha Vision Cloud account (Multi-ORG Users) into your current customer organization.

Accessing the Add User Function

When the email address being invited already has a Hanwha Vision Cloud account, the system bypasses the traditional account creation process (which requires an activation code and password setup).

To access the function: 

1. Log in to Cloud Portal.
   
   
2. Select Users > Add user.
   
   
   
   
3. Enter the email address and select the role for the invited user.
   
   
   Invited users receive an email informing them that they have been invited to a new Customer ORG.

Conditions that Prevent Invitation

The following conditions will trigger an error message and prevent the invitation from being processed:

• Email is already invited/registered to the current organization (any status).
  
  
• Email belongs to a Partner ORG account.
  
  
• Email belongs to an LDAP account.
  
  
• Account is already affiliated with 50 organizations.
  
  
• Account is currently in Pending status (not activated).