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Learning CenterWhat is HealthPro Bridge?
HealthPro Bridge is an on-premises internet bridging software application that connects cameras to HealthPro, which runs in the Cloud. It is designed to facilitate health monitoring and firmware updates.
It does not carry video, and so may not be used to connect cameras to OnCloud.
It does not carry metadata, and so may not be used to connect cameras to SightMind.
What are the alternatives to HealthPro Bridge?
The only alternative connectivity option is the CloudConnector app running on compatible cameras.
Using the CloudConnector app also makes the camera compatible with OnCloud and SightMind.
Cameras using the CloudConnector app can use CloudPortal to self-update.
What are the minimum specifications?
The minimum specifications for HealthPro Bridge are (up to 200 devices):
- OS - Windows 10 to 11 Pro or higher (incl. Windows Server 2016 to 2025 Standard or higher)
- CPU - Atom x7425E 1.50GHz
- RAM - 8GB
- Microsoft Visual C++ 2015-2022 redistributable
The recommended specifications for HealthPro Bridge are (up to 800 devices):
- OS - Windows 10 to 11 Pro or higher (incl. Windows Server 2016 to 2025 Standard or higher)
- CPU - i5-8500T 2.10GHz
- RAM - 16GB
- Microsoft Visual C++ 2015-2022 redistributable
What is the maximum number of cameras that can be connected to a single HealthPro Bridge?
Up to 800 devices may be connected. However, we recommend managing no more than 200 devices on a single HealthPro Bridge.
How do I update my HealthPro Bridge?
HealthPro Bridge software is updated in the same manner as camera firmware.
Following the update, HealthPro becomes momentarily unavailable, but this will not cause attached cameras to generate offline errors in HealthPro.
What kinds of cameras can be connected to HealthPro Bridge?
The cameras must be Hanwha Vision, and be either SUNAPI 2.6.0 (recommended) or later. AXIS cameras running VAPIX 1.0 or newer are also supported, but it is recommended to test each model first.
How do I recover a lost password?
Uninstall and reinstall HealthPro Bridge.
The serial number for the communication with cloud remains unchanged.
How do I modify the admin password and create different users?
To reset the admin password, uninstall and reinstall HealthPro Bridge.
Currently, changing the admin password and creating other users is not supported.
How do I resolve a 'Server not found' error?
Verify that HealthPro Bridge is installed and ensure the corresponding services are running.
What do I do when the SAVE button for Org ID and Short name is grayed out?
Enter the Org ID and Short name in the correct format to activate the button.
It is important to store a correct Org ID and Short name because HealthPro Bridge does not show Org ID and Short name for verification information.
How do I register HealthPro Bridge to Cloud Portal?
A correct Org ID and Short name is required to be saved and the serial number provided to Cloud Portal for the registration.
How do I discover and connect cameras with HealthPro Bridge?
You can detect and connect devices via auto discovery or manually.
For more information refer to the following article: HealthPro Bridge: How do I add multiple devices at once to the Hanwha Vision Cloud?
How do I troubleshoot when all of my cameras are disconnected in the cloud?
- Ensure HealthPro Bridge Server (DM Bridge Server) service and HealthPro Cloud Connector are running as a service.
- Ensure a correct Org ID and Short name is saved.
- Confirm the serial number is not changed.
- Ensure there are no network connection issues. Port 443 is used for communication with cloud.
- For more networking guidance refer to the following article: What are the network requirements for HealthPro?
What background services are required to run HealthPro Bridge?
HealthPro Bridge Tray (Windows):
- HealthPro Bridge Server
- HealthPro Bridge Scheduler
- HealthPro CloudConnector
Windows Services:
- DM Bridge Server - This is the same as HealthPro Bridge Server of Tray
- DM Bridge Server Scheduler - This is the same as HealthPro Bridge Scheduler of Tray
- HealthPro Cloud Connector - This is the same as HealthPro Cloud Connector of Tray
- HealthPro Bridge Watchdoc