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Learning CenterSummary
HealthPro Bridge is an on-premises software application that makes cameras and devices accessible in the Cloud Portal to be used in HealthPro. Alternative connectivity options include the Direct-to-Cloud app running on compatible cameras and WAVE Sync. This article describes how to configure HealthPro Bridge.
For more information, refer to the HealthPro Bridge: FAQ.
System Requirements
The minimum specifications for HealthPro Bridge are (up to 200 devices):
- OS - Windows 10 to 11 Pro or higher (incl. Windows Server 2016 to 2025 Standard or higher)
- CPU - Atom x7425E 1.50GHz
- RAM - 8GB
- Microsoft Visual C++ 2015-2022 redistributable
The recommended specifications for HealthPro Bridge are (up to 800 devices):
- OS - Windows 10 to 11 Pro or higher (incl. Windows Server 2016 to 2025 Standard or higher)
- CPU - i5-8500T 2.10GHz
- RAM - 16GB
- Microsoft Visual C++ 2015-2022 redistributable
NOTE: We strongly recommend installing HealthPro Bridge on a dedicated PC.
We do not recommend installing HealthPro Bridge on the same machine as WAVE and VMS,
as this may not ensure the correct operation of HealthPro Bridge.
Adding Multiple Devices
To add multiple devices to the Cloud with HealthPro Bridge:
- Download the latest version of Hanwha Vision HealthPro Bridge and launch the application.
- When signing in for the first time, specify the Server name and Password for the admin account.
- Enter the Server name, ID (pre-populated as admin), Password, Confirm password, and click Submit.
- Enter your credentials and click Login.
- Enter the Org. ID and Short name then click Connect to establish a connection with Cloud Portal.
If you are unsure, you can find the Org. ID and Short name in Cloud Portal.
The status of the Cloud Portal connection will change from Not Connected to Pending. At this point, the admin of the Cloud Portal account may accept the Cloud Portal connection request from Cloud Portal and the status changes to Connected.
NOTE: You cannot scan and add any device to the cloud until the status
of the Cloud Portal connection changes to Connected. -
Enter the device credentials (ID and Password) and click Scan.
The list of devices discovered within your network populates.
Icon
(Cloud / Status)
Meaning Remark Cloud connected (added) / Good status Cloud connected (added) / Error status Might be a network issue, edit function (Gear icon) activated Cloud connected (added) / Warning status Might be a credential issue, edit function (Gear icon) activated Pending to the Cloud / Good status Adding a device in portal is not confirmed or removed from the portal, removal function (Trashcan icon) activated - Select the devices to add to the Cloud and click Add to cloud.
When a Cloud Portal administrator approves a cloud link connection request, the status changes from Pending to Added.
Troubleshooting
If there are any issues, ensure that the following HealthPro Bridge-related services are running in Windows Services.