WAVE: How to Set up WAVE Sync for Technicians

Applies to: All WAVE Sync

Issue Summary

Although it would seem logical to use the contact information of the lead technician of a company to set up WAVE Sync, it often results in inconvenience if that individual leaves the company. An account tied to an inaccessible email address can leave the camera unreachable by the company. This article outlines the best practices for setting up WAVE Sync for technicians.

Resolution

To set up WAVE Sync, it is recommended to: 

• Use a centralized email address not tied to an individual employee.
  
  
• If multiple WAVE Sync owner accounts are needed to separate organizations, use email aliases.
• To transfer an account, see How do I change the WAVE Sync owner account?