Cloud Portal: How do I remove an organization?

Applies to: All Cloud Portal

Summary

Organization removal is a permanent action that deletes your organization and all associated data from the Hanwha Vision Cloud Service.

The removal process requires the organization to be empty of all other users and connected devices/organizations. This article provides instructions on how a Super Admin can permanently remove their organization from the Cloud Portal. 

Prerequisites

The ability to remove an organization is strictly controlled by the following rules:

• Required Role:
  
  • Customer Organization: Only the Customer Super Admin can perform the removal.
  • Partner Organization: Only the Partner Super Admin can perform the removal.
    
    
• Prerequisites (The organization must be empty):
  
  • The Super Admin is the only remaining user in the organization. All other Admin and User accounts must be removed beforehand.
  • Customer Organizations: All connected devices must be removed.
  • Partner Organizations: All connected Customer Organizations must be removed.
    
    

    IMPORTANT: The Remove button is only active (clickable) when all 
    prerequisites are met.

Removing an Organization

To access and perform the organization removal:

1. Sign in to your Cloud Portal account as the Super Admin.
   
   
2. In the top-right corner of Cloud Portal, click the Organization icon to open the drop-down menu.
   
   
3. Click Organization settings.
   
   
   
   
4. Scroll to the Organization section.
   
   
5. Click Remove.